XenForo mastered the forum software. Now is time to go beyond with a road map.

Discussion in 'Forum Software' started by palhanow, Jun 17, 2019.

  1. Dubbed Navigator

    Dubbed Navigator Adherent

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    I think we have different views on what is blunt.

    Chris is answering a question, which seems a fair one as it feels quite a black/white sort of action.

    He has said its not easy, but possible and provided a solution. The next poster also demonstrates a potential reason why that may have happened that way.

    I havent used it personally, so cant really comment further.

    IMO If you are forcing a user (new or current) to make a decision that determines their continued use of your forum, you are should be damn sure about doing so.
     
  2. BigIG

    BigIG Aspirant

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    Come on.

    He's throwing it back on the paying customer instead of just admitting "we made a decision not to expose any control panel method to undo this feature".
     
  3. Ingenious

    Ingenious Fan

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    BigIG I'm afraid I can't see anything wrong with that response either, it goes into quite a lot of detail about how to fix the issue the OP asked about.
     
  4. Dubbed Navigator

    Dubbed Navigator Adherent

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    He explains how to get around it, I’m not seeing the issue at all.
     
  5. BigIG

    BigIG Aspirant

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    Yes, sprinkled with snark.

    We're not going to see eye to eye on this, no doubt.
     
  6. mysiteguy

    mysiteguy Devotee

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    It didn't read as snarky to me. Text, it's far too easy to misinterpret intent and emotional context.
     
  7. BigIG

    BigIG Aspirant

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    Oh that one is mild compared to many others.

    But anyway, some people won't agree and it's wasted energy trying to convince them.
     
  8. zappaDPJ

    zappaDPJ Administrator

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    I don't see a particular problem but I can see how it might be taken out of context.

    I would assume asking a user why they did something unexpected is a genuine question rather than to imply it was not the correct thing to do. The answer to that question was met with rather a sarcastic reply from the user (unless I've taken that out of context :)).

    I do agree that ideally there should be an option to disable the function but Chris did provide a solution.
     
  9. BigIG

    BigIG Aspirant

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    But it is a totally expected action. It is a featured they designed, implemented, and promoted. Then when users encounter issues with the feature, they get snark while asking how to back out of it.

    It's definitely a part of the support process to trace the sequence of events leading up to an issue arising, I agree.
     
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