Today I posted in a thread where a user who hadn't bought Xenforo left was asking a pre-sales question about a style that he saw on another Xenforo site. The question was NOT a technical support question, but nevertheless the Xenforo staff refused to help him because he hadn't purchased Xenforo yet...but this was in the pre-sales forum, so of course he hadn't. It was frankly an embarassment for Xenforo's staff and I, after serious consideration, ended up pointing out that this was not a great way for them to handle people shopping for forum software. This post I made was: If you want to see the whole thread it's here: https://xenforo.com/community/threads/what-is-the-name-of-this-theme.163568/#post-1341098 I was very, very nervous about doing this because I depend heavily on Xenforo for my own website and I don't want to get on the Xenforo staff's bad side. I felt it was the right thing to help this random guy and the wrong thing to ignore the thread out of self-interest. Also, I feel like the more people buy Xenforo, the better off we all are because that means more support and more updates. I really love Xenforo as a software, but this got me thinking: Is there an issue with the attitude of Xenforo staff? I'm not saying there is or isn't but I want to put the question out there. I feel like I've heard rumbles in the past about some people feeling unhappy with them. I am kind of worried now about what will happen to me for calling them out. I don't think they're bad people or anything but it's generally a faux paux to go in a different direction than the moderators on any forum, and I just did that because customer service seemed to have been tossed under the bus in that thread. Anyone else have this issue? If so, is there anything they or we can do to improve the situation?