I use A Small Orange hosting company, which I have used for almost 15 years. I noticed the customer support plummeted when the company was sold, but inertia kept me there. However over the past three weeks I have gotten the site shut down twice, and each time ASO sends me this email, saying I have 'malware' on the server, and I need to clean it, and the site will stay down until I clean, and they recommend I use this company they are partnered with, called Site Lock. I spoke with Site Lock, and was immediately put under high pressure sales tactics to buy a 'cleaning' service, and then subscribe to a monthly service to 'keep my server clean'. I didn't agree with this, and didn't buy it, but the server company said they 'fixed' it after I started complaining on twitter, and put my site back up. Then today, I got a message again, saying my site has DoS abuse issues. Here's part of the message: " Hello, Unfortunately we're experiencing an issue with your website or account and need your help to remedy the situation ASAP. Failing to respond to this notice via email or ticket with our Abuse department could lead to suspension or termination of your account(s). The following is a description of the issue: Username: jilly Domain: starter.passboards.org Host: false IP Address: deleted by me in this post Abuse Type: DoS Source We have discovered malware present on a domain hosted on this account. We have temporarily password restricted access to web content on this account to prevent access to this malicious data until corrective action has been taken. While these restrictions are in place, you will be prompted for a username and password when visiting websites on this account. The username and password you will use are included below." what struck me as weird is, why would you tell a customer paying you over $200 a month that you are going to cancel their service, for something that is a normal, everyday part of hosting? The whole 'urgency' to the issue, and the threat to terminate my account. when I have hosted with them for almost 15 years. sheesh! so something hit my spidey sense, and I googled Site Lock and scam, and got plenty of results. turns out A Small Orange and Site Lock are owned by the same company, EIG, based in India. So my plan is to switch hosting providers. I'm going with a small local company that I know. I am sooo annoyed at this. And annoyed worse that they almost got me and ripped me off for quite a bit of SiteLock scam money. and 'malware' or DOS abuse reason, and suspension of the website. It happened again tonight. I spoke with SiteLock but felt the whole idea was wrong, esp. when I paid to have a Clementine managed hosting account that was supposed to handle all security issues. The email threatens to 'terminate my account' if I don't handle this fast enough. For a website hosting company, handling malware on servers seems like it should be part of the job. why would you terminate your customer's steady money flow to you, for a normal issue? the whole pressing and putting a time limit on the issue was what made 'scam' jump out at me.