Recurring Payments - Personal Integrity

Discussion in 'Generating Revenue' started by fixer, Mar 12, 2018.

  1. fixer

    fixer Most Wanted

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    Recurring payments make me feel dirty. Like for sponsorships and membership upgrades , because they keep processing on users who have since became AWOL.

    Anyone else?
     
  2. Tracy Perry

    Tracy Perry Opinionated ass-hat

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    You can't baby-sit everyone.... they should be able to simply cancel it themselves, which honestly is their responsibility. The system should then detect that the auto-renew has not been honored and take appropriate actions.
     
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  3. PoetJC

    PoetJC ♠ Jacquii: Black Kween of Hearts ♠

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    If the actual service/upgrade purchased makes clear that the payment is a recurring one - then it, as Tracy has said, is that user's responsibility to cancel the recurring payment. And no... It wouldn't make me feel bad or dirty - UNLESS there was some sort of tricky **** going on - in which case - It would still be the user's responsibility to cancel the recurring payment. As an FWIW ... I've had users who have, as you've said, gone AWOL - but still feel the need to support the forum via Premium membership upgrades. So ... Especially during the holidays - members who have not posted in a while will make 'donations' using the donation system. It's just their way of saying thanks for everything - Or so I suppose LOL. But nope - I don't feel bad about it.

    Just make sure that your upgrade/donation system states clearly when a payment is a recurring on. And the automated process will take care of itself. As for members who might request a refund for a recurring payment - I'd generally honor it if the payment is 'verbally retracted' within a period of two weeks. Otherwise - I'd point the member to the recurring payment policy and advise them on how to cancel the payment for future reference.

    J.
     
  4. zappaDPJ

    zappaDPJ Administrator

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    I agree with what's been said above. It's a two way street and the alternative is likely to be a far larger number of members complaining that they have lost privileges.

    As long as it's made clear at the point of sale, I very much prefer recurring subscriptions. Don't feel dirty, think of it as an additional service you provide to loyal members ;)
     
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