How do you all respond to complaints about your site's performance as far as speed, time outs, downtime, etc? I have one forum that has grown pretty fast over the past couple years... over 250k posts, over 7k members... and the bandwidth usage was too much for my previous host & what they wanted for their next level of hosting was too expensive for what they provide. So, I moved the site over to another host that costs 1/5th as much as the other. But, some members have complained about time outs & whatnot... Personally, the site has been fine & the hosts support is top notch, responding to and solving problems w/in minutes. I brought this issue to the host's attention and the owner got back to me asking for specifics. I relayed his questions to my members & nobody can give adequate answers to actually help work out any problems. It seems like the vocal minority just likes to complain & then others jump on the bandwagon & start pointing out every minute issue... Lately it's been quiet, but it's definitely frustrating! They're not breaking any rules, and if they're legit complaints, I need to get to the bottom of it. If they're not, I need to deal w/ this somehow w/out coming off like a jerk who doesn't believe or care about his members... Suggestions?