I've never had somebody bombard me via email like this (thankfully). I have had over zealous members though and when this happens to me, I thank the person for their feedback & tell them I will discuss with the mods/think about it. When somebody starts to become too demanding, I deliberately delay my response to them to keep them waiting & then apologise & tell them I've am busy with other site issues. I think some people are just too enthusiastic & have way too much time on their hands and don't realise that your life doesn't revolve 100% around the forums. I like to say "I will look at it when I get a chance"... I definitely think you need to point out that she should post in the forums suggestions forum & not via email.