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1&1 hosting

3/5, 3 from 5 reviews
Cheap domains & hosting
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Reviews Summary
2
 
40%
0
 
0%
0
 
0%
1
 
20%
2
 
40%
Overall Rating:
3/5,
Price:
4.25/5,
Support:
2.63/5,
Response Time:
3.2/5,
Network Quality:
3.8/5,
Expertise:
2.63/5,
  1. emma245
    Ok in some ways bad in others
    2.75/5, 2.75 out of 5, reviewed Jan 23, 2018
    Price:
    4.00/5,
    Support:
    4.50/5,
    Response Time:
    4.50/5,
    Network Quality:
    3.00/5,
    Expertise:
    3.50/5,
    Pros
    • + Customer service staff helpful
    Cons
    • - website builder not good for optimization.web privacy turning off on its own. lots of sales calls
    When using this company previously for a purchase of a web domain. When placing the order I ticked the box saying domain privacy and no sales communication. A week later my mobile did no stop ringing, do you want binary options this forex that commodities in gold, it was a right pain in the bum. Six months later I noticed that there was no domain privacy on and it had been turned off. On the sign up email I had it confirms that I had switched privacy on. Customer service is pretty easy but website builder was not very good.
  2. zappaDPJ
    Beyond Terrible
    1/5, 1 out of 5, reviewed Dec 19, 2017
    Price:
    3.00/5,
    Support:
    1.00/5,
    Response Time:
    1.00/5,
    Network Quality:
    3.00/5,
    Expertise:
    1.00/5,
    Pros
    • + Adequate server provision.
    Cons
    • - Abysmal business practices.
    Please note this review is based on a service provided approximately 10 years ago. Search results suggest that my experiences at that time are no different from what a number of 1&1 customers are still experiencing and therefore I think this review still has validity

    I had a number of sites running on their servers for a few years but became unhappy with the level of support provided when problems such as outages occurred. Typically the blame would be placed on software such as vBulletin when it was clear that the entire server was off-line.

    I cancelled all services prior to renewal which I recall involved a multilevel process including a callback for confirmation which proved very hard to obtain. It appears they still operate a similar procedure. 1&1 ignored the cancellation and continued to take money via a direct debit which I immediately cancelled. This resulted in threats of legal action to my home address which I largely ignored and the ever increasing 'debt' which was sold on to a string of debt collection agencies.

    To be clear 1&1 took a payment for services after the renewal date in full knowledge that those services had long since been terminated i.e. they actually owe me money.

    Setting aside their support which I'd describe as dire, I found their actual server provision to be generally adequate with some room for improvement. Their business practices however I'd describe as a scam. If Google is to be believed, what happened to me has happened to many thousands of customers. It seems 1&1 are the Hotel California of server providers, 'You can check out any time you like, but you can never leave!'
    2 members found this helpful.
  3. bevans49
    Cloud VPS
    5/5, 5 out of 5, reviewed Dec 18, 2017
    Price:
    5.00/5,
    Response Time:
    4.50/5,
    Network Quality:
    5.00/5,
    Expertise:
    5.00/5,
    Pros
    • + price and reliability
    Have been using XXL VPS Cloud server (Windows) for a year now with no problems. (Vbulletin forum with a couple million page views per month and around 60k users per month)

    I run my own dns and mail servers, and my domains are registered with Dotster, so I can't comment on that end.
    All I know is that I'm saving quite a bit compared to my old Softlayer dedicated server. After 20 years of running bare metal servers, it's a little hard to wrap my head around this "cloud" stuff, but it seems to get the job done.
  4. Maddox
    Excellent Service Throughout
    5/5, 5 out of 5, reviewed Dec 18, 2017
    Price:
    5.00/5,
    Support:
    4.00/5,
    Response Time:
    5.00/5,
    Network Quality:
    5.00/5,
    Pros
    • + Inexpensive and wide range of packages
    Cons
    • - Offer prices only available to new customers, but can be negotiated
    I've used 1and1 (UK) for over 10 years now with no major problems. I found that a client had accidentally (he admitted it was his fault) signed up to a service that was being billed at £19.99 a month - I found this out when I was given access to his account, I phoned 1and1 and spoke to a nice guy in billing and told him this charge was billed over a five year period. Did 1and1 refund my client for five years of billing for a service he ordered but never used; yes they did; much to the delight of my client.

    I have ordered packages, domains and other services from 1and1 and the results were almost instantaneous; I have cancelled domains and packages and all went smoothly; there is a procedure to follow and if this is done correctly there will be no problems.

    Any hosting company with 1000's, tens of 1000's or hundreds of 1000's of customers can never hope to achieve 100% satisfaction. I can only speak as I find and I have nothing but good to say about 1and1.
  5. Xon
    Avoid for hosted DNS
    1/5, 1 out of 5, reviewed Dec 17, 2017
    Support:
    1.00/5,
    Response Time:
    1.00/5,
    Network Quality:
    3.00/5,
    Expertise:
    1.00/5,
    Pros
    • + Cheap
    Cons
    • - Slow DNS updating (UI, takes megabytes of traffic to change a single record)
    • - Very slow DNS updating (DNS infrastructure)
    • - Very slow NS record updating, and nasty behaviour around moving NS records to a new host
    • - No online-billing, all billing occurs out-of-band from the website.
    • - Domain renewal charges can occur up to 2-3 business days after the actual domain expiry day.
    • - Convoluted and confusing domain migration process
    1&1 has very cheap domain hosting for the 1st year, but it comes at a cost of incredibly poor technical service, and shockingly poor billing practices.

    1&1's DNS servers are very slow to update, with no configuration possible of the TTL for records.

    Updating NS records is an exercise in extreme frustrating as they wipe the local DNS records immediately but take upto 48 hours to publish the changed name server records to root DNS servers resulting the domain simple being inaccessible for some time.

    Billing wise, customers have to update details, and then wait upto a day to see if the billing can process, with no simple "pay now" button for anything. Domain renewals occur some fuzzy time after the expiry and into the grace period for the domain.

    Migrating a domain out, requires "cancelling" the domain and a convoluted process which uses an entirely different portal to the normal account portal.
    One member found this helpful.
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